Shipping and Deliveries
We are so excited for you to receive your new items from BE.
To ensure you have the best experience, please review our shipping guidelines below.
1. Processing Time
Every order is unique. It typically takes us 2–5 business days to process and prepare your items for shipment. We appreciate your patience while we get everything ready for you.
2. Shipping Times
Once your order has been processed, standard shipping usually takes between 7–21 business days. Please note that delivery times can vary depending on your specific location and destination.
3. Multiple Shipments
To get your items to you as quickly as possible, please be aware that items in the same order may be shipped separately. Don't worry if one package arrives before another!
4. Tracking Your Order
Stay updated on your journey. As soon as a tracking number is available from our carriers, we will send it directly to your email so you can follow your package every step of the way.
5. Potential Delays
While we strive for timely delivery, occasionally delays may occur due to customs clearance, national holidays, or carrier-specific issues. These factors are unfortunately beyond our direct control, but we do our best to minimize any inconvenience.
6. We Are Here For You
Your satisfaction is our top priority. If you have any questions about your delivery or if your package is taking longer than expected, please reach out to us at info@be-you.shop. We are always here to help and ensure you feel supported throughout your shopping experience.
Returns and Refunds
Thank you for shopping with us.
We want you to love your purchase. Please read our refund policy for drop shipped items below.
1. Eligibility for Refunds
- You can request a refund for items that are damaged, defective, or not as described.
- We may ask for photos of the item and packaging to review your request.
2. Time Frame
- You must contact us within 7 days of the delivery date to request a refund or return.
- After 7 days, we cannot guarantee a refund or replacement.
3. Item Condition
- Items must be unused, unworn, and in their original packaging (including tags, accessories, and boxes) unless they arrived damaged or defective.
- Items with obvious signs of use will not be eligible for a refund.
4. Shipping Costs
- Original shipping fees are non-refundable.
- If the item is damaged, defective, or incorrect, we will cover or reimburse reasonable return shipping costs.
5. How to Start a Return
To request a refund or return:
1. Contact us at info@be-you.shop with your order number.
2. Include photos and a short description of the issue (if damaged/defective).
3. We’ll review your request and send return instructions if approved.
6. Processing Time
- Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
- Approved refunds are processed within **5–10 business days** back to your original payment method.
- Processing times may vary depending on your bank or payment provider.
7. Shipping & Delivery Issues
- Delivery times may vary by product and location.
- If your order is delayed, lost, or shows as delivered but you did not receive it, please contact us within 7 days of the expected delivery date so we can investigate with our shipping partners.